Awarded for seamless customer service delivery through technological innovation
Max Bupa has been conferred with top honor for technology maturity at the Sixth edition of The Indian Insurance Awards organized by Fintelekt. Max Bupa has received the ‘Technology Maturity’ award for its focused utilization of technology to deliver the best in class service experience to its customers. The award was presented at a special ceremony attended by the industry leaders in Mumbai.
On receiving the award, Ashish Mehrotra, CEO & MD, Max Bupa said, “We are delighted to be recognized for our continued investment in technology and infrastructure to provide a seamless experience to our customers. Over a period of time, we have strengthened our position as an IT leader in the industry and initiatives like CRM solutions enables new business opportunities through innovative technology. With customer centricity at the core of our business, we further aim to leverage advanced technology in order to provide seamless experience and services to our customers.”
Max Bupa has strong focus on utilizing the technology to deliver the best in class service and an overwhelming experience to its customers, partners and employees. The company has made significant investment in its technology capabilities, including in-house development and support team to ensure agility and responsiveness for evolving business needs.
This initiative was designed to catapult Max Bupa Health Insurance to best service standards in the industry. CRM solution has laid the foundation for future growth at Max Bupa by combining the process re-engineering & technology. Max Bupa IT systems have a robust architecture, are highly scalable and are hosted on multi-server Sun and Intel platforms in state of art ISO 27001 compliant data centers.
The Indian Insurance Awards have been conceptualised to honour performance, growth and excellence in the Indian insurance industry, and raise the benchmark year on year for industry participants. According to Shirish Pathak, CEO of Fintelekt, “Over the years, this day has evolved into a very significant date to look forward to by the Indian insurance industry, and these awards have truly become a benchmark for companies to strive for”